Pierrade Raclette Inox & Design

The heating element is not to be cleaned. If it is really dirty, wait until it has cooled down and wipe it with a dry cloth.

Wash the raclette pans by hand with a soft sponge, warm water and dishwashing liquid.
Do not use a metal sponge to avoid scratching the surface.

Warning: allow the pans to cool completely before cleaning.

After use, switch off and disconnect your appliance, wait until fully cooled before cleaning.
The body of the appliance and the reflector can be wiped with a sponge and washing-up liquid. Don't use a metallic scourer or scouring powder. Never immerse in water.
The heating coil shouldn't be cleaned. If it is really dirty, wait until it has cooled down and wipe with a dry cloth.

Depending on its porosity, each stone is more or less waterproof. If you place the stone in water, it could crack or break when it is next heating. The stone can be wiped with a sponge but avoid use of detergent.
Never put the stone in the dishwasher or immerse in water.

If your appliance makes an abnormal noise, turn it off immediately and unplug it.
Make sure there is no foreign object stuck inside.

If the problem persists, contact an authorized repairer.

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

It is normal for the appliance to emit a slight odor or smoke during the first few uses due to the initial heating of the materials. Just make sure the room is well ventilated.
If this persists after several uses, contact customer service.

Yes, but make sure that the extension cord used is of equivalent section and has an earth plug (electrical plug with an earth pin) for safety reasons.
Also make sure to leave enough free space around the appliance, especially when several guests are present around the table.

In general, the appliance reaches its optimum temperature after about 10 minutes of preheating.
Make sure the plate or stone (depending on model) is hot before you start cooking your food for best results.

Your appliance contains valuable materials which can be recovered or recycled. Leave it at a local civic waste collection point.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.