Soup & Co

The WiFi icon, especially visible from the home screen, indicates whether your product is connected or not.

Your account, to be created from the app, allows you to benefit from additional services related to the interaction of your app with your product:
• Find the recipes saved in your notebooks and favourites directly on the robot's screen.
• Follow remotely the progress of the recipe on your product and receive recipe notifications.
• Display on your product a recipe that you have selected in the application.

Even if your product doesn't need a very fast WiFi connection to work, the received WiFi signal must still be stable.
If the screen displays a connectivity error, you can move the product closer to your box or add a WiFi repeater (see FAQ 'I don't have WiFi access in my kitchen').

If your product loses the WiFi connection during a recipe, you will be able to finish your recipe without any inconvenience.
However, the videos of that recipe will no longer be accessible until the connection is re-established.

If the WiFi connection is interrupted during an update, this cannot be completed. Your product will be able to reboot to its current version and this update will be rescheduled the next time you start it.

If your smartphone loses internet connection (WiFi or 4G) during a recipe it will have no impact on your product which will be able to execute the recipe without any problem. You will simply no longer be able to follow the progress of the recipe remotely on your smartphone and you will no longer receive notifications about the end of a step or the addition of an ingredient.

Your product can only be associated with one account.
However, any application that is connected to this account can interact with this product.
If you have a tablet and a smartphone, or if other members of your household want to interact with your product, they can simply connect their application using your account.

As soon as an update is available, your product when it connects to the WiFi will suggest you to do the update.


Some updates are priorities for security reasons and you will need to perform them before you can use your product.
Others may be delayed. You can then perform them now or later by going to your product's settings.

If an update fails, you can download it again.
If despite several attempts you are unable to install it, move the product closer to your box, the connection from your kitchen may be too weak to download it.
If the update fails even close to your box, please contact our customer service.

If your product is associated with your user account, you will be able to follow the progress of your recipe on your application.
You will also receive end-of-stage or alert notifications.
If you do not receive these notifications, please enable them in your iOS or Android settings.

To remotely send a recipe from your application to your product, simply open a recipe and click on the icon with your product.
If your product is on standby, it will open on your product as soon as it connects to Wifi.
If the product is running, it will be displayed in a few seconds if your product is not already making another recipe.

Place your device on a flat, stable surface.
To obtain an optimal connection between your device and your box, it is recommended to position your device in a place where the Wifi signal received from your box is strong. You can test the connection by positioning your smartphone at the location of your product to see if the WiFi signal received at that location is strong enough.
If the connection is interrupted (connection symbol crossed out), please bring your device and your box closer together to reestablish the connection.
The presence of the fixed connection indicator (application or product) ensures that your devices are connected.

It allows you to make crushed ice or frozen drinks by using the motor pulse function.

Always pour the liquid ingredients into the blender jug first, before adding the solid ingredients. Do not exceed the MAX limit marked on the jug.

For best results the food should be cut into cubes of 2 to 3 cm maximum before blending it.

No, do not put the bowl in a microwave oven.

Before using it for the first time, we recommend that you wash all the blender accessories in hot soapy water, taking care not to injure yourself with the blades, which are extremely sharp. It is not necessary to wash the body of the blender before use.

The heating system controls an electric filament heating resistor (it is not an induction heating system).
Our appliance complies with French/European standards in terms of radio frequency emission, including limiting human exposure to electromagnetic fields.
Your appliance is equipped with a grounding system, always connect your appliance to a grounded outlet.
Always keep in mind the precautions to take for pacemaker wearers.

The lid should always be in place while the appliance is in operation.
To add ingredients during mixing, remove the feeder cap and insert the ingredients through the filling hole in the lid.

On the home page, drag the menu to the right and select "Stand by".

Thanks to the function "In my fridge" you can indicate the ingredients that you have at your disposal and we will suggest suitable recipes.


• You can access this feature from the home screen.
• Add one or two ingredients by typing their name in the search bar and selecting it from the suggestions.
• You can then enter the weight of the added ingredients so that we can offer you recipes for those quantities.

To remove white traces or "rainbow" coloration from the bottom of the bowl, follow these 3 steps:
• Pour 10 cl of white vinegar into the bowl with the spindle and leave it for 1 hour.
• Empty the bowl and wipe the inside with a sponge.
• Rinse the bowl several times with clean water.

There is probably too much food, or some pieces are too big or too hard. You can reduce the size or amount of ingredients, or add some liquid.

Always use the blender with the lid or guard in place as indicated in the instructions.
Never put your hand in the blender jug when it is placed on the motor unit. If you need to push the food down, use a suitable tool, for example a spatula.

The appliance may not be on a flat, stable surface, the appliance is not stable.
The volume of ingredients to be blended is too high, reduce the quantity of ingredients.
If the vibrations persist, contact an approved repair centre.

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

Please check the WiFi icon on your product.


Your product is not connected to the WiFi (via the modem or via a mobile phone).
Therefore, you can only access the 250 recipes contained in your product.
We advise you to check that WiFi is activated on your modem/phone and to get closer to your modem/phone.
We remind you that your product cannot connect to a 5GHz WiFi network, a WiFi network with a password containing special characters, as well as open WiFi networks (which do not require a password).


Your product is connected to the WiFi (via modem, mobile phone,...), but not connected to the database.
Therefore, you can only access the 250 recipes contained in your product.


Your product is connected to the WiFi (via modem, mobile phone,...) and to the database. As a result, you can access more than 1,500 recipes.

Take your device to a recycling center or waste disposal facility.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.

If you believe a part is missing, please contact our customer service center and we will help you find an appropriate solution.