User manual and frequently asked questions Induction hob IH2018BE

Frequent questions

What is the boil mode and how do I use it correctly?

The boil mode is a high power output function for bringing water rapidly to the boil.
This function is programmed to heat 1.5 litre of water in a 20cm pan to boiling point in a fixed time of approximately 10 minutes, after which the “beep” will sound 3 times and the hob will switch off.

Please note:
• Performance may vary between induction cookware of different size and manufacture.
• Smaller quantities of liquid will take less time to reach boiling point (i.e. before the “beep” sounds and the hob switches off) and may boil dry if left unattended, thereby damaging the pan.
• Regardless of the quantity of liquid being heated, never leave the appliance unattended when in use.

What is the milk mode and how do I use it correctly?

The heat milk mode is a low power output function for heating milk gently to 85 °C in order to preserve the nutritional qualities.
This function is programmed to gently heat half a litre of milk from 8 °C to around 85 °C in a fixed time of approximately 10 minutes, after which the “beep” will sound 3 times and the hob will switch off.

Please note:
• Performance may vary between induction cookware of different size and manufacture.
• Smaller quantities of milk will take less time to reach 85 °C (i.e. before the “beep” sounds and the hob switches off) and may boil over if left unattended.
• Regardless of the quantity of milk being heated, never leave the appliance unattended when in use.

Technical support

What should I do if my appliance is not working?

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

What should I do if the power cord of my appliance is damaged?

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

Various topics

Where can I dispose of my appliance at the end of its life span?

Your appliance contains valuable materials which can be recovered or recycled. Leave it at a local civic waste collection point.

Where can I buy accessories, consumables or spare parts for my appliance?

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

What are the guarantee conditions of my appliance?

Find more detailed information in the Guarantee section of this website.

I've just opened my new appliance and I think there is a part missing. What should I do?

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

How to better use my productWhat is the boil mode and how do I use it correctly?The boil mode is a high power output function for bringing water rapidly to the boil.
This function is programmed to heat 1.5 litre of water in a 20cm pan to boiling point in a fixed time of approximately 10 minutes, after which the “beep” will sound 3 times and the hob will switch off.

Please note:
• Performance may vary between induction cookware of different size and manufacture.
• Smaller quantities of liquid will take less time to reach boiling point (i.e. before the “beep” sounds and the hob switches off) and may boil dry if left unattended, thereby damaging the pan.
• Regardless of the quantity of liquid being heated, never leave the appliance unattended when in use.What is the milk mode and how do I use it correctly?The heat milk mode is a low power output function for heating milk gently to 85 °C in order to preserve the nutritional qualities.
This function is programmed to gently heat half a litre of milk from 8 °C to around 85 °C in a fixed time of approximately 10 minutes, after which the “beep” will sound 3 times and the hob will switch off.

Please note:
• Performance may vary between induction cookware of different size and manufacture.
• Smaller quantities of milk will take less time to reach 85 °C (i.e. before the “beep” sounds and the hob switches off) and may boil over if left unattended.
• Regardless of the quantity of milk being heated, never leave the appliance unattended when in use.Technical supportWhat should I do if my appliance is not working?After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centreWhat should I do if the power cord of my appliance is damaged?Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.Various topicsWhere can I dispose of my appliance at the end of its life span?Your appliance contains valuable materials which can be recovered or recycled. Leave it at a local civic waste collection point.Where can I buy accessories, consumables or spare parts for my appliance?Please go to the “Accessories” section of the website to easily find whatever you need for your product.What are the guarantee conditions of my appliance?Find more detailed information in the Guarantee section of this website.I've just opened my new appliance and I think there is a part missing. What should I do?If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.