Tefal COOKEO/COOK4ME CY701 Frequent asked questions

Reference : CY701840

Frequent questions
You must create an account and log in to your app to access these features.

Once logged into your account, you will be able to rate the recipe and add a comment by following the instructions that appear on the screen after clicking on the notes/comments space.

When using the search function, select "Filter recipes".
In the "Recipes" section, select "Community" only.
You will then be able to see the recipes from the community.
Once you have completed your search, specific filters make it easier for you to find the recipes that meet your needs.

The customizable filter:
• Click on "Filter" in order to sort the recipes according to the type of dish (starter, main course, dessert), the time it takes to make the recipe, the minimum rating, their themes (or packs)...
• You can also choose to select only the recipes of the brand or the recipes proposed by the community.

Sorting recipes:
Once you have made a search, you can sort your recipes by popularity, rating, age or alphabetical order.
You must create an account and log in to your app to access these features.

Once logged in, you will be able to read the comments and see the notes that community members have given to the recipe by clicking on the notes/comments area.

Make sure that no identical recipe already exists on the app, otherwise your new recipe will be rejected by the administrator.
We will not validate a recipe from another author that has been copied from a website or blog.

Be careful, it is forbidden to use a photo from the Internet or a book.
You must take a photo of your recipe's result in order to be able to deposit and share it. Your recipe will be rejected if the photo is found on the Internet and you are not the original author.

Avoid abbreviations of words as much as possible and avoid using too familiar language, local expressions... To be well understood by everyone, regardless of their location!
You must create an account and log in to your app to access this feature.

• Choose the "My Universe" tab in the navigation bar.
• There, you will find your recipe booklets and can create new ones by clicking on "New booklet".
Make sure that you have completed all the fields, including the photo. We need it to encourage other users to make your recipe.
You can create your own recipes!

From the recipe search page:
• Click on the search bar and then on the tile "Want to share your best recipes? Create them" and follow the instructions.


From the "My Universe" tab:
• Click on "My creations" then "Propose your recipe" and follow the instructions.

• You can also click directly on the following link, especially from your computer:
https://marecette.cookeo.moulinex.fr/#/login
When you publish the recipe after you have entered it, it is checked before it is visible in the app.
A delay of about 48 to 72 hours is therefore necessary before you find it on the app.
A confirmation email will be sent to you notifying you of the validation or rejection of your recipe.
You can consult the moderation rules here.
Choose the "My Universe" tab in the navigation bar, then select the booklet you wish to modify or delete. Click on the pencil at the top right of the screen, then select the action you are looking for ("Delete booklet", "Rename booklet" or "Delete recipes").
The app is no longer compatible on Android versions 4.4.4 or lower, because of reinforced data security.

As far as possible, we recommend that you update your device to a higher Android version or use another compatible device.

Updates will not only allow you to enjoy a richer experience with new features and compatibility with the latest technology, but will also protect you against possible security vulnerabilities that have been fixed in the latest versions.
First connect the cord to the device and then plug it into the power outlet. Make sure that the power cord is properly connected to both the device and the power outlet.

Make sure that the device is installed on a flat, stable, dry and heat-resistant surface.
Depending on the model, you can choose your country and language.
Check that the condensation collector is empty and install it on the back of the appliance.
To open the lid, press the lid lightly and turn counterclockwise.
Wipe the bottom of the cooking bowl.
Make sure there is no food or liquid residue under the bowl or on the heating plate.

Then install the bowl into the appliance.

Never use the appliance without the cooking bowl.

Note: When using your appliance for the first time, the bowl may release a slight odour. This is normal.
• Wheel: You can switch from one menu to another by turning the wheel and enter the menu of your choice by pressing the button on the wheel.
• Back/Cancel Button: A short press on the Back/Cancel button allows you to return to the previous step.
• A long press (3 seconds) on the Back/Cancel button allows you to reset a function at any time.
• The filling level of the bowl must never exceed the MAX level.
• For food that may expand during cooking (rice, seeds, lentils, peas, etc.), do not fill the bowl beyond half its maximum capacity.
• The bowl should always be filled with a minimum of 200 ml of liquid.
• When the timer reaches 0 and the following screen appears, you will notice a release of steam at the back of the lid during the decompression phase.

! Don't put your hands near the steam exhaust!
It is possible that a slight flow of steam may escape from the back of the appliance during cooking.
• The required amount of water varies depending on the recipe and cooking time.
• Always use a minimum of 200 ml of liquid.
• Place the steam basket in the bowl and make sure that the food does not touch the lid.
• When the timer reaches 0 and the next screen appears, you can see steam coming out of the back of the lid.

! Do not put your hands near the steam exhaust!
It is possible that a slight flow of steam may escape from the back of the appliance during decompression phase.
The amount of ingredients should never exceed the MAX level. When you are cooking conventionally, the lid must always be open.

You monitor the cooking time. Let the ingredients cook until you are satisfied with the result. Then click OK to stop cooking.
Once the cooking cycle is completed, the appliance automatically switches to "keep warm" mode.
The maximum duration of this mode is 5 hours.
After 5 hours, the appliance will go into standby mode.
For some recipes, a delayed start is possible: "Manual menu and ingredients". To avoid the appearance and proliferation of bacteria, it is strongly advised not to use the "delayed start" mode with foods that cannot be kept at room temperature, such as meat, fish, dairy products or eggs.

When choosing delayed start, you must set the current time and the time you want your recipe to be ready.
The recipe sequence is then the same as for an immediate start.
The delayed start is only available in the "manual cooking" and "ingredient cooking" modes for certain ingredients only.
This function is not active in all modes or for all preparations.
It is deactivated by the device for the preparation of programmed recipes containing fragile ingredients such as milk, fish, meat or eggs (see manual).
Only possible with some ingredients such as rice, cereals and vegetables up to 15 hours in advance.
These are health requirements to avoid possible undesirable bacterial growth.

After each use, allow the appliance to cool, then dismantle the cover and its components (valve cover, ball cover and ball) then clean with soapy water.

Before reassembly, move the valve to ensure that it is working correctly, and check that the vent below the ball is not obstructed.
Once you have finished cooking your dish, unplug the appliance for cleaning. Clean the appliance after each use.

You can clean the cooking bowl and steam basket with hot soapy water or in the dishwasher. Clean the body of the appliance with a damp cloth.
After several times in the dishwasher, the outside of the cooking bowl may become whitish. You can clean it with the scraper on your sponge.

After each use, remove the condensation collector and clean it thoroughly with clean water or in the dishwasher. Take care to dry it well. Then put it back in its original position.

To clean the metal lid by hand or in the dishwasher, you must remove it and the valve cover:
1) Unscrew the nut in the center of the metal lid.
2) Remove the metal lid.
3) Remove the valve cover.

Before reassembling the ball, check that the duct is not obstructed by blowing into it.

Press on the inner part of the spring loaded safety valve to check that it is not clogged.

Clean the gasket with a damp sponge and rinse thoroughly. Do not use sharp objects. Replace the gasket at least every 3 years. This should be done at an Authorised Service Centre.

Before reassembling the inner lid, clean the upper part of the cooking bowl with a damp cloth. Clean the inside of the metal lid of the appliance with a damp sponge and check the locking rod housing (float valve) to ensure that it is not blocked. Rinse under water and check that the locking rod can move freely.

The locking rod can be disassembled for cleaning by removing the small silicone gasket and turning the metal cover over to remove it.
• It may be that part of the lid is not positioned properly.
• Apply pressure to the probe in the centre of the central nut to release the lid.
• Ensure that the cover of the decompression ball is in the correct locked position.
After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself and take it to an approved repair centre.
Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.
• Check that the opening handle is in the open position before moving the lid to the closed position (green lock).
• Check that the nut of the metal lid is quite tight.
• Check that the violet ball cap (located on the top of the metal lid) is in the correct locked position (closed lock).
• If you are at the end of cooking and you want to close the lid, wait until the hot vapours have dissipated before closing the lid.
• Check for foreign bodies between the bowl and the heating plate. Remove the bowl and check that the heating plate, the central element and the underside of the bowl are clean. Also check that the central element can move freely.
• The bowl may be deformed (after an impact, fall...). The bowl must be changed at an authorised service centre.
• Check that you are not cooking.
• Unplug the product and wait until it cools completely.
• Once the product is completely cool (total absence of internal pressure), insert a rod into the hole located between the opening handle and the silent valve.
• This is normal, the odour will disappear completely after a few uses.
• Be sure to thoroughly clean the items listed in the instructions: cooking vessel, metal lid, before re-using your appliance.
• In the settings, select "Screen/Sounds", then "Screen", "Demo Mode".
• Turn off the demo mode.
• Enter the code 3424 using the scroll wheel.
• Press OK.
• Your device will reboot and return to normal mode. The "Demo" logo has disappeared and your device is ready for use.
You must follow the recommended maximum quantities.
Do not use fruits that become frothy during cooking.
• The quantity of water in the tank is insufficient to increase and maintain the pressure throughout the cooking.
• Stop the ongoing process, open the lid and add a sufficient quantity of water. Restart the recipe or re-heat manually.
• Our tip: When cooking rice and other foods susceptible to high water absorption during cooking, check the instructions on the food packaging carefully and add the minimum amount of water required for cooking under pressure (up to 200ml for maximum quantity/long cooking time).
Your ball cover might be incorrectly attached.
Let the product cool down completely, then remove the metal cover and check that the vertical marker on the ball cover is opposite the icon showing a locked padlock.

If the problem persists after this check, take your product to one of our approved repair services.
Your ball cover might be incorrectly attached.
Let the product cool down completely, then remove the metal cover and check that the vertical marker on the ball cover is opposite the icon showing a locked padlock.

If the problem persists after this check, take your product to one of our approved repair services.
1. Check that the lid opening handle is in the open position.
2. Unscrew the nut on the metal lid.

Wait until the device is cold to unscrew the central nut and remove the lid.
• Check with the help of the user manual that all parts of the inner metal cover are present, securely in place and clean and that the metal cover is sufficiently screwed on.
• Check that there is sufficient water in the cooking bowl.
Clean the seal and edge with a damp cloth. Be careful not to use sharp instruments.

The seal should be changed every 3 years at the most. Take your device to an approved service centre.
Make sure that the condensation collector is properly positioned behind the appliance and that the flow channel is not blocked.

Check that the filling is not excessive and that the food does not expand. Some ingredients (such as cream, milk, wine, etc.) are sensitive and may cause overfilling. Be sure to follow the ratio indicated in the instructions.
Make sure the device is fully locked. If the problem persists, take the device to an approved service centre.
Make sure that the power cable is connected to both your device and the mains power supply. Check that the device is not in standby mode by pressing the OK button.
If the problem persists, take your device to an authorized service centre.
Allow your appliance to air dry for a few hours.
If an error screen appears on the product please follow the instructions indicated. If necessary, you can refer to your product's manual for more information.
• All recipes are available on the brand's website.
• There is no recipe book included in all offers.
The pot can be washed in the dishwasher as it is safe to be immersed. However, some detergent products contain elements that are more or less aggressive to metals. This grey residue is the reaction of the metal with the product.

We recommend liquid or gel detergents, which are softer.
The coating of the pot is not altered.
To restore the original appearance: using a sponge and a mixture of hot water and white vinegar, clean and then rinse the pot thoroughly.
Our advice: for greater satisfaction over time of your pot, we recommend manual washing with a mild detergent.
The cake mould is placed in the steaming basket in the pot.

No, the mould does not need to be covered with a plastic film unless specified in the recipe.
Yes, you can place 4 verrines underneath and 2 verrines on top. They can also be placed in the steam basket.
Make sure you always add 25 cl of water.
Be careful to place the two upper verrines towards the front in order to prevent them from overturning or hindering the lid from closing.
Turn your basket over, take the metal rod in one hand and squeeze lightly to clip it to the basket.

Assemble your basket and simply place it in the pot.
All non-Touch models have compatible pots.
The Touch model has its own pot which is not compatible with the other models.
Your appliance contains valuable materials which can be recovered or recycled. Leave it at a local civic waste collection point.
Please go to the “Accessories” section of the website to easily find whatever you need for your product.
Find more detailed information in the Guarantee section of this website.
Instructions & Manual