APPLE The application is compatible with iPad and iPhone on iOS 9.0 and above*.
* : Apple, Apple logo, iPad, iPad Air, iPad mini,Retina and IPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App store is a trademark of Apple Inc.
ANDROID™ The application is designed to work with a large range of Android™ smartphones. The compatibility relies nevertheless on the brand, the model and the Android version of your device.
To be able to benefit from this application, your smartphone or tablet must be equipped with Android™ version 4.3 or above. Despite all of our efforts, certain smartphones or tablets (Android™ 4.3 or above) can nevertheless not be compatible.
An Internet connection is required only to download and update the application, and sign in to my account. An Internet connection is not needed to use the connected feature of your product. There is no need to move your product closer to the access point (Internet router).
If the connection between your appliance and smartphone/tablet is lost during a recipe, the two devices will be automatically synchronized as soon as the connection is re-established. You will be able to resume your recipe at the step you were on when the connection was lost.
Place your appliance on a flat, stable surface. For the best connection between your appliance and smartphone/tablet, we recommend performing all operations requiring a connection at a sensible distance. If the connection is lost (connection symbol crossed out), move your device closer until the connection is re-established. If the connection indicator is lit (app or product), your devices are connected.
Another smartphone or tablet is already connected to your OptiGrill. Disconnect it by closing the App or clicking on the connexion icon at the top right-hand corner of the app. As soon as the OptiGrill's blue light blinks, you will be able to connect your device.
The application has rich content and requires a stable Wi-Fi connection to download correctly. If your application does not download correctly, delete it and try to download again when you have a more stable Wi-Fi connection. During initial installation, the download may take several minutes while the application saves all the photos on your Smartphone or tablet.
Cookies allow you to share recipes by email or on social networks (if this function is supported by your telephone or tablet). They are also very useful for learning what you like about the application in order to improve it in future.
Your application uses notifications to alert you at the end of cooking times using a beep. If you want to turn off this signal, simply deactivate it in your tablet or Smartphone. You may also disable sounds in the parameter settings for notifications on your telephone or tablet.
Your application uses notifications to alert you at the end of cooking times as well as to send you encouragement or information within the framework of coaching or to update you when new content (information, recipes, etc.) is available. If you wish, you may deactivate this feature in the application tab "My account", then "My preferences". Uncheck the box "receive notifications".
No. Once the first batch has finished open the grill fully and remove the food. Close the grill and press OK. You do not have to switch off the grill first. When the lights flash again, choose the mode that you want. The preheating phase should be a lot quicker than the first time as the plates will already be hot. When the Optigrill beeps to say it is ready, open the grill again and put the second batch of food on to the plates and continue as normal.
For safety reasons, this is not possible. The application enables you to program and follow the process of cooking. To start preheating the appliance, you must validat by clicking the OK button of your appliance.
Before cleaning your grill, wait around 45 minutes while the device cools. To remove heavy food residue on the grill plates or on the side, we recommend you use a wooden or plastic spatula. To clean the grill and grill components, use a cloth soaked in hot water. Do not immerse the grill in water. Do not use abbrasive cleaning products or products containing alcohol or fuel since these may damage the device.
The appliance has not been fully opened when placing the food on the grill plates before cooking. Solutions: To allow the appliance to detect the start of the cooking cycle, the appliance must be completely opened before each cooking cycle. If not, the cooking cycle will not start. Completely open the grill then close it and press OK.
After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself and take it to an approved repair centre.
This may be due to improper cleaning of the cooking plates. We recommend that you pre-wash your cooking plates in the following manner before putting them in the dishwasher to remove any food residue: - Soak the plates in hot water and degreasing dish soap for about 30 minutes, - Scrub both sides of the plate with a sponge or a dish brush, hot water and degreasing dish soap, - Rinse, - Put in the dishwasher.
If you leave the appliance open between 2 cooking cycles it will turn to safety mode and will have to be reset. To ensure the best cooking results, you should not open the appliance for more than 1 minute during cooking cycles. RESET by unplugging it for 2-3 minutes and restart full cooking cycle.
You started cooking before preheating had finished. To rectify this: turn off the appliance, remove the food, restart the appliance and then return to the programme selection and wait until preheating has finished before cooking the food. If the problem persists despite adhering to the advice above: the appliance may need to be repaired.
• The grill plates have not been properly placed on the plate hooks and therefore, the sensors cannot correctly detect the food. To rectify this problem, turn off the appliance and allow it to cool down. Then install the cooking plate correctly. • You started cooking food between the plates without preheating. To rectify this: turn off the appliance, remove the food, close the appliance. Turn the appliance back on, select and confirm a programme and wait until preheating has finished. • If the problem persists despite adhering to the advice above: the appliance may need to be repaired.