Raclette Cocoon

The heating element is not to be cleaned. If it is really dirty, wait until it has cooled down and wipe it with a dry cloth.

Precautions for cleaning the plate: unlike stones, the plates do not have the same level of porosity and are more resistant to water.
The plate can be cleaned by hand with a sponge, warm water and dishwashing liquid or directly in the dishwasher.

Warning: let the plate cool completely before washing it.

• Unplug the cord from the mains, then, depending on the model, disconnect it from the appliance.
• Allow the appliance to cool completely for at least 1 hour, without touching the plate. During this time, keep the appliance out of reach of children.
• Depending on the model, you can lift up the heating element to make cleaning easier.
• The body of the appliance and the reflector can be cleaned with a sponge, hot water and washing-up liquid. Do not use a metallic scourer or scouring powder. Never immerse the appliance or the cord in water.

Wash the raclette pans by hand with a soft sponge, warm water and dishwashing liquid.
Do not use a metal sponge to avoid scratching the surface.

Warning: allow the pans to cool completely before cleaning.

You can lightly grease the plate with a paper towel soaked in oil. This prevents food from sticking to the plate and makes cleaning easier afterwards.

If your appliance makes an abnormal noise, turn it off immediately and unplug it.
Make sure there is no foreign object stuck inside.

If the problem persists, contact an authorized repairer.

No, for your safety, only repairs or replacements carried out by an authorized technician are authorized.
Any attempt at disassembly could void the warranty and pose safety risks.

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

It is normal for the appliance to emit a slight odor or smoke during the first few uses due to the initial heating of the materials. Just make sure the room is well ventilated.
If this persists after several uses, contact customer service.

Yes, but make sure that the extension cord used is of equivalent section and has an earth plug (electrical plug with an earth pin) for safety reasons.
Also make sure to leave enough free space around the appliance, especially when several guests are present around the table.

In general, the appliance reaches its optimum temperature after about 10 minutes of preheating.
Make sure the plate or stone (depending on model) is hot before you start cooking your food for best results.

Take your device to a recycling center or waste disposal facility.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.

If you believe a part is missing, please contact our customer service center and we will help you find an appropriate solution.