The app is no longer compatible on Android versions 4.4.4 or lower, because of reinforced data security.
As far as possible, we recommend that you update your device to a higher Android version or use another compatible device.
Updates will not only allow you to enjoy a richer experience with new features and compatibility with the latest technology, but will also protect you against possible security vulnerabilities that have been fixed in the latest versions.
Before cleaning your grill, wait around 45 minutes while the device cools. To remove heavy food residue on the grill plates or on the side, we recommend you use a wooden or plastic spatula. To clean the grill and grill components, use a cloth soaked in hot water. Do not immerse the grill in water. Do not use abbrasive cleaning products or products containing alcohol or fuel since these may damage the device.
After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre
This may be due to improper cleaning of the cooking plates. We recommend that you pre-wash your cooking plates in the following manner before putting them in the dishwasher to remove any food residue: - Soak the plates in hot water and degreasing dish soap for about 30 minutes, - Scrub both sides of the plate with a sponge or a dish brush, hot water and degreasing dish soap, - Rinse, - Put in the dishwasher.
The device has remained open for too long during cooking or the device has been idle for too long after the preheating or warming has been completed. Unplug the device and wait a few minutes. Then plug your device in again and turn it on.