User manual and frequently asked questions HELIX TV5500D1

Frequent questions

Some waterdrops drip out onto the floor during ironing.

It is normal. Your iron generates a lot of steam; this steam is condensing on the board. Some waterdrops could appeared underneath the ironing board and fall on the flooring.

Various topics

Where should I dispose of my device at the end of its life?

Take your device to a recycling center or waste disposal facility.

Where can I buy accessories, consumables or spare parts for my appliance?

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

What are the guarantee conditions of my appliance?

Find more detailed information in the Guarantee section of this website.

I just opened my new device and I think a part is missing. What should I do?

If you believe a part is missing, please contact our customer service center and we will help you find an appropriate solution.

Technical supportSome waterdrops drip out onto the floor during ironing.It is normal. Your iron generates a lot of steam; this steam is condensing on the board. Some waterdrops could appeared underneath the ironing board and fall on the flooring.Various topicsWhere should I dispose of my device at the end of its life?Take your device to a recycling center or waste disposal facility.Where can I buy accessories, consumables or spare parts for my appliance?Please go to the “Accessories” section of the website to easily find whatever you need for your product.What are the guarantee conditions of my appliance?Find more detailed information in the Guarantee section of this website.I just opened my new device and I think a part is missing. What should I do?If you believe a part is missing, please contact our customer service center and we will help you find an appropriate solution.