Do not vacuum wet surfaces, any type of liquids, hot substances (embers, cigarettes), super fine substances (plaster, cement, ash, etc.), large sharp waste (glass), harmful products (solvents, abrasives, etc.), aggressive products (acids, cleaning products, etc.), inflammable and explosive products (oil or alcohol based).
Place the charging base station against a wall, on a flat surface and where the robot vacuum cleaner can easily find it. This location must be free of any obstacles (including rugs). Leave at least 1,5 metre of space free to the left and the right, and 2 metres at the front of the base station. If the station is placed in a corner or difficult to find, the robot vacuum cleaner will not be able to reach it. Place the base station's power cable along the wall. For more information, refer to the instructions in your user manual.
Yes, your robot vacuum cleaner is equipped with drop sensors that detect stairs and gaps. However, in some situations, the sensors are not as efficient. For example, curved staircase edges, rugs next to stairs, slippery surfaces and obstructions might affect the sensors' performance.
Do not use any cleaning products to clean the robot vacuum cleaner. For some parts you can use the water, for the others you can use the dry cloth only. For more details, refer to the instruction manual.
You can perform the following checks: • Put the main power switch onto STOP and then onto START. • Unplug the cable and then plug it into the charging station again. • Make sure that the charging terminals and the sensor windows are not clogged up, then wipe the main body and the charging station with a dry cloth. Do not forget to switch off the main power switch and to turn off the robot before drying carefully. • Check to see if there is any obstacle such as a reflective object, a chair, etc. near the charging station.
If after these different checks, the automatic charging still does not work properly, have your robot vacuum cleaner checked by an approved vacuum repair company.
Several possible reasons exist: • If the robot did not start from its docking station, it will not return to it. In this case, the robot will return to its starting point. • If the robot vacuumed in Spot mode, the robot will return to its starting point. • If the robot is lifted up and put back down on the floor, it will try to relocate itself. If it can't, it will return to its starting point.
Check the following: • The charging station must not be installed on a rug. • The charging station must not be exposed to sunlight or near a heat source. • The free space to the side and the front of the charging station adheres to the instructions in the user manual. • The plug is correctly connected to the charging station. • The charger cable is connected to the power supply. • There are no obstructing objects around the charging base. • There are no objects near the charging station terminals. • The charging station is activated (LED indicator is green).
If after checking these elements, the robot still cannot find the base station, contact an approved vacuum repair company.
You can perform the following actions: • Turn off and then turn on the main power switch. • Unplug the cable and plug it again into the charging station. • Make sure that the charging terminals and the sensor windows are not clogged up, then wipe the main body and the charging station with a dry cloth. Do not forget to switch off the main power switch and to turn off the robot before drying carefully. • Check if there is no obstacle such as a reflective object, a chair, etc. near the charging station.
If after these steps, the automatic charging still does not work well, contact an approved vacuum repair company.
Check the following: • There are no obstucting objects under the wheels. • The robot is not blocked due to differences in the floor level. • There is no error message displayed. (see the troubleshooting and error codes section in your user manual)
You can perform the following actions: • Check if the intake channel is not obstructed. • Check if the dust bin is well fitted. • Empty the dust bin if it is full. • Remove the central brush and clean it. • Check if the filter is not saturated.
If after these steps, the problem persists, please contact an approved vacuum repair company.
The power-brush safety feature is activated when the robot identifies a risk.
Two situations may occur: • The power-brush gets stuck: the robot attempts to free it and stops the vacuuming and the power-brush. • The robot will try to free the brush: if it can't, it will turn off and you will have to clear it manually.
If the power-brush gets stuck in thick carpeting due to its long and/or thick fibers, or the robot has vacuumed the carpet for a long time, the power-brush will stop turning and the robot will continue vacuuming without it.
After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself and take it to an approved repair centre.