The app is no longer compatible on Android versions 4.4.4 or lower, because of reinforced data security.
As far as possible, we recommend that you update your device to a higher Android version or use another compatible device.
Updates will not only allow you to enjoy a richer experience with new features and compatibility with the latest technology, but will also protect you against possible security vulnerabilities that have been fixed in the latest versions.
No. Once the first batch has finished open the grill fully and remove the food. Close the grill and press OK. You do not have to switch off the grill first. When the lights flash again, choose the mode that you want. The preheating phase should be a lot quicker than the first time as the plates will already be hot. When the Optigrill beeps to say it is ready, open the grill again and put the second batch of food on to the plates and continue as normal.
Before cleaning your grill, wait around 45 minutes while the device cools. To remove heavy food residue on the grill plates or on the side, we recommend you use a wooden or plastic spatula. To clean the grill and grill components, use a cloth soaked in hot water. Do not immerse the grill in water. Do not use abbrasive cleaning products or products containing alcohol or fuel since these may damage the device.
The appliance has not been fully opened when placing the food on the grill plates before cooking. Solutions: To allow the appliance to detect the start of the cooking cycle, the appliance must be completely opened before each cooking cycle. If not, the cooking cycle will not start. Completely open the grill then close it and press OK.
• The grill plates have not been properly placed on the plate hooks and therefore, the sensors cannot correctly detect the food. To rectify this problem, turn off the appliance and allow it to cool down. Then install the cooking plate correctly. • You started cooking before preheating had finished. To rectify this: turn off the appliance, remove the food, close the appliance. Turn the appliance back on, select then confirm a programme and wait until preheating has finished. • You started cooking food between the plates without preheating. To rectify this: turn off the appliance, remove the food, close the appliance. Turn the appliance back on, select then confirm a programme and wait until preheating has finished. • If the problem persists despite adhering to the advice above: the appliance may need to be repaired.
After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself and take it to an approved repair centre.
If you leave the appliance open between 2 cooking cycles it will turn to safety mode and will have to be reset. To ensure the best cooking results, you should not open the appliance for more than 1 minute during cooking cycles. RESET by unplugging it for 2-3 minutes and restart full cooking cycle.
This may be due to improper cleaning of the cooking plates. We recommend that you pre-wash your cooking plates in the following manner before putting them in the dishwasher to remove any food residue: - Soak the plates in hot water and degreasing dish soap for about 30 minutes, - Scrub both sides of the plate with a sponge or a dish brush, hot water and degreasing dish soap, - Rinse, - Put in the dishwasher.