Tefal ROBOT EXPLORER SERIE 40 Frequent asked questions
Win the battle against dust allergens
With the Tefal Explorer Serie 40 robot vacuum cleaner, clean your home and tackle dust allergens without lifting a finger! Its Aqua Force system mops your floor while vacuuming, a true 2-in-1 action that ensures visibly perfect results! Its high-performance filter ensures 99,9 % of dust containment. At the same time, its navigation system, Smart Exploration 2.0, covers your whole home with outstanding accuracy. Plus, it's highly intuitive and easy to use: simply connect to the app and command your robot from anywhere, at any time.
Please check the following elements: a) 5GHz network? Your smartphone might use 5 GHz network, and the produt cannot detect it. Solution: your smartphone can stay on the 5GHz network, but the product must be connected to 2.4GHz. Therefore, you should select here a 2.4GHz network for the product. The pairing will work even you will go back to the 5GHz network.
Make sure your wireless router is either 2.4GHz or a dual band router that is configured to support 2.4GHz. The product does not support the 5GHz band only.
b) Hidden network name? If your network is 'hidden', then you can type manually the SSID (network name) by pressing "Enter SSID".
Several possible reasons exist: • You didn't enter the correct email address for the account. Please verify. • You didn't enter the correct password. To reset, request a temporary password by email and then change the password in the app's Menu.
Do not vacuum wet surfaces, any type of liquids, hot substances (embers, cigarettes), super fine substances (plaster, cement, ash, etc.), large sharp waste (glass), harmful products (solvents, abrasives, etc.), aggressive products (acids, cleaning products, etc.), inflammable and explosive products (oil or alcohol based).
Place the charging base station against a wall, on a flat surface and where the robot vacuum cleaner can easily find it. This location must be free of any obstacles (including rugs). Leave at least 1 metre of space free to the left and the right, and 2 metres at the front of the base station. If the station is placed in a corner or difficult to find, the robot vacuum cleaner will not be able to reach it. Place the base station's power cable along the wall. For more information, refer to the instructions in your user manual.
Yes, your robot vacuum cleaner is equipped with drop sensors that detect stairs and gaps. However, in some situations, the sensors are not as efficient. For example, curved staircase edges, rugs next to stairs, slippery surfaces and obstructions might affect the sensors' performance.
The robot vacuum cleaner Serie 40 has 3 navigation modes: • "Auto" • "Auto-Express" (30-min cleaning session, following which the robot returns to the docking station) • "Wall follow" (mode allowing to clean thoroughly along the walls and in the corners)
Always keep the robot vacuum cleaner on the docking station, while you are not using it. If you do not plan to use the robot for a long time, you can store it out of its docking station in a cool and dry place. Make sure the robot is switched off and its battery is fully charged. Recharge the battery every 3 months.
Do not use any cleaning products to clean the robot vacuum cleaner. For some parts you can use the water, for the others you can use the dry cloth only. For more details, refer to the instruction manual.
You can perform the following checks: • Put the main power switch onto STOP and then onto START. • Unplug the cable and then plug it into the charging station again. • Make sure that the charging terminals and the sensor windows are not clogged up, then wipe the main body and the charging station with a dry cloth. Do not forget to switch off the main power switch and to turn off the robot before drying carefully. • Check to see if there is any obstacle such as a reflective object, a chair, etc. near the charging station.
If after these different checks, the automatic charging still does not work properly, have your robot vacuum cleaner checked by an approved vacuum repair company.
Several possible reasons exist: • If the robot did not start from its docking station, it will not return to it. In this case, the robot will return to its starting point. • If the robot vacuumed in Spot mode, the robot will return to its starting point. • If the robot is lifted up and put back down on the floor, it will try to relocate itself. If it can't, it will return to its starting point.
Check the following: • The charging station must not be installed on a rug. • The charging station must not be exposed to sunlight or near a heat source. • The free space to the side and the front of the charging station adheres to the instructions in the user manual. • The plug is correctly connected to the charging station. • The charger cable is connected to the power supply. • There are no obstructing objects around the charging base. • There are no objects near the charging station terminals. • The charging station is activated (LED indicator is green). • Serie 40: The virtual barrier is placed at a distance of at least 3m from the charging station.
If after checking these elements, the robot still cannot find the base station, contact an approved vacuum repair company.
You can perform the following actions: • Turn off and then turn on the main power switch. • Unplug the cable and plug it again into the charging station. • Make sure that the charging terminals and the sensor windows are not clogged up, then wipe the main body and the charging station with a dry cloth. Do not forget to switch off the main power switch and to turn off the robot before drying carefully. • Check if there is no obstacle such as a reflective object, a chair, etc. near the charging station.
If after these steps, the automatic charging still does not work well, contact an approved vacuum repair company.
Check the following: • There are no obstucting objects under the wheels. • The robot is not blocked due to differences in the floor level. • There is no error message displayed. (see the troubleshooting and error codes section in your user manual)
You can perform the following actions: • Check if the intake channel is not obstructed. • Check if the dust bin is well fitted. • Empty the dust bin if it is full. • Remove the central brush and clean it. • Check if the filter is not saturated.
If after these steps, the problem persists, please contact an approved vacuum repair company.
The power-brush safety feature is activated when the robot identifies a risk.
Two situations may occur: • The power-brush gets stuck: the robot attempts to free it and stops the vacuuming and the power-brush. • The robot will try to free the brush: if it can't, it will turn off and you will have to clear it manually.
If the power-brush gets stuck in thick carpeting due to its long and/or thick fibers, or the robot has vacuumed the carpet for a long time, the power-brush will stop turning and the robot will continue vacuuming without it.
After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself and take it to an approved repair centre.
First, check if the robot is connected to your WiFi network by putting the robot out of its base and pressing three times the main button. The robot should then blink either in green or red.
If the robot blinks in red, it is no longer connected to your internet box. Check the internet connection of your box. If the connection is up, restart your robot by pressing 3 seconds the button to turn it off, then press 3 seconds to turn it on. Then wait two minutes for the product to connect. If the robot is still not connected after two minutes, you can redo the whole configuration process by: • Resetting the robot: turn off the robot by pressing the main button during three seconds. Then press the main button until you hear a double beep. • Delete the product from the application to do another pairing: go to the settings and press "Delete product" in your robot details.
If the robot blinks in green, the robot is now connected.
First, the robot has to be turned off by pressing the main robot button 3 seconds while on. The robot can then be resetted by pressing the main button during 20 seconds while the robot is off. A double beep will be heard when the procedure is successful.
This is normal, because you are connected to the product, which has no internet connection. For certain smartphones, after it is connected to the product Wi-Fi, you may see a message asking you to confirm that you want to stay on this network which has no internet connection. You have to answer that you want to connect to this network anyway for the association to be successful.
In order for your smartphone to detect your Wi-Fi around you, the application needs the location permission as required by Google. If you don't allow this permission, your smartphone won't be able to find your product, and not be able to continue the pairing. This information will not be used or stored.