Tweeny

The first time you use your product, as well as every time you change the anti-scale cartridge, you must fill the water circuit. To do this, you must:
- Press the On/Off Switch for five seconds: the pump will prepare to fill the water circuit.
- Wait 1 min. 40 secs whilst the indicator light flashes (do not worry about the noise the pump makes during this process; do not press the steam button).
- When the indicator light remains lit, the appliance is ready for use.

Any time you handle your product's anti-scale cartridge, be sure that you remove the water tank from your product.

When replacing your cartridge, be sure to remove the two (red) caps from it. We recommend you do this when the appliance is cool and unplugged.
Be sure to follow the water circuit filling procedure.

Your product is not plugged in or is not switched on ==> Check that your product is properly connected to a power socket and that the switch is on "I".
The water level in the tank is too low ==> Unplug the appliance and fill the tank.
The pump is unprimed ==>Press and hold the steam button for a few seconds to prime the pump.
The removable tank is not installed correctly ==> Check the correct positioning of the tank on the product.
The product is in "Stand-by" mode ==> Press the "On-Off" button and wait until it stops flashing.

Your product is not plugged in or is not switched on ==> Check that your product is properly connected to a power socket and that the switch is on "I".
The product is in "Stand-by" mode ==> Press the "On-Off" button and wait until it stops flashing.

The water tank is not installed correctly or its locking valve is not closed properly ==> Check that the valve is closed and that the tank is installed correctly on the product.

Your appliance has limescale, consult the "Descaling" section in the instructions.

The "Steam" button is in Continuous Steam position. Unlock it by pressing it once.

You have used descaling chemicals or additives in the water.
Never add such products to the water tank. These contain organic waste or minerals that condense under the influence of heat and cause spitting, brown dripping or premature aging of your appliance.

You have used descaling chemicals or additives in the water.
Never add such products to the water tank. These contain organic waste or minerals that condense under the influence of heat and cause spitting, brown dripping or premature aging of your appliance.

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

Verify that the anti-scale cartridge has been installed correctly. Make sure that you have removed the 2 red seals on the cartridge before you install it.

If your appliance makes little or no steam, check the following:
- Did you correctly follow the start procedure (first use) described in the user manual?
- You completely emptied the water tank during use. To restart your product's pump, hold the steam button (trigger) down to create steam once again.
- If you just replaced your anti-scale cartridge, follow the priming procedure for the water circuit fill pump.
- Check that the red caps on your anti-scale cartridge have been properly removed. If they were not removed during installation, they might get stuck in your product's water inlet hole. Simply remove them with a pair of tweezers.

If, despite this, your product is still not making steam, refer to the user manual or contact our customer service.

We recommend using your product with the tip of the soleplate pointed up, and that you do not hold the steam button down.

The first time you use your product, you may notice a small release of water, smoke or odour from the soleplate. This is related to the manufacturing process and has no impact on you, your product or your fabrics. It will disappear after several uses.

Be sure that you do not automatically turn your product to "First Time Start-up" or "Start-up After Anti-scale Cartridge Change" mode (hold the ON/OFF switch for five seconds). This mode must only be used during the first use or after changing the anti-scale cartridge. For all other times you switch on the appliance, press the ON/OFF switch correctly.

If, despite this, your product still spits water, refer to the user manual or contact our customer service.

The anti-scale cartridge is reaching the end of its life; it should be replaced. Once the cartridge has been replaced, following the pump priming procedure.

When the anti-scale indicator light remains lit, the anti-scale cartridge must be changed immediately. If the anti-scale cartridge is not changed, the appliance will switch off automatically.

Your appliance contains valuable materials which can be recovered or recycled. Leave it at a local civic waste collection point.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.