X-PLORER SERIE 120 AIArtificial intelligence at your service!
The Tefal X-PLORER Serie 120 AI Robot Vacuum Cleaner offers hands-off cleaning and perfect results, with highly personalized cleaning enhanced with artificial intelligence and state-of-the-art low obstacle detection technology. This game-changing automatic vacuum cleaner is equipped with laser + camera technology for obstacle detection lower than Tefal traditional robot vacuum cleaners with laser turret, avoiding objects on the ground for full protection, convenience and peace of mind—together with 4-in-1 cleaning action that leaves your home spotless.
Putting cutting-edge technology to work for all your cleaning needs, the Tefal X-PLORER Serie 120 AI Robot Vacuum Cleaner is a high-tech cleaning solution like no other. High-tech navigation powered by AI technology offers unmatched personalization, with recommendations based on habits, automatic no-go zones based on past sessions, effortless cleaning routines, voice assistant compatibility and smart home integration*. This cutting-edge go-anywhere automatic vacuum cleaner delivers state-of-the-art cleaning made easy: laser + camera technology and real-time sensor processing detect obstacles lower than Tefal traditional robot vacuum cleaners with laser turret, for ultra-precise movement with total peace of mind. Discover easy home mapping, multiroom/multifloor management, automatically adjusting suction power, and more. Technology is matched by performance, with 4-in-1 cleaning action that leaves your home spotless and an impressive array of enhanced features. *Available in 2022
Smart Exploration AI
Discover personalized cleaning enhanced with artificial intelligence: recommendations based on habits, automatic no-go zones based on past sessions, smart home/voice assistant compatibility, and more.
Safe data storage
Cleaning with total peace of mind, with 100% of consumer data stored within European Union* data centers for full protection and respect of privacy.
*Data stored in Russia for products sold in Russia
Hands-off cleaning made effortless
Advanced real-time sensor processing and laser+ camera technology for obstacle detection lower than Tefal traditional robot vacuum cleaners with laser turret, for easy cleaning and navigation with total peace of mind.
Laser+ camera technology for ultra-accurate navigation with permanent mapping, smart spot cleaning, multiroom and multifloor management, automatically adjusting suction power by room and more.
4-in-1 cleaning action
Two side brushes cover corners and hard-to-reach areas, a central brush for large dust and debris, a 2700 Pa motor for reliable suction and the Aqua Force System to mop surfaces clean.
Animal & Allergy care
For a fresh and healthy home environment made easy, the high-performance washable filter captures up to 99.9% of dust particles.
The durable Lithium-ion battery offers impressive autonomy, for up to 90 minutes of cleaning in one single charge—enough to cover up to 90 square meters.
Experience silent cleaning while running the vacuum on Eco Mode, with a comfortable cleaning experience for the whole family.
A 0.7 L dust container for less frequent emptying, with a handle on top of the robot and an easy-access design.
10-year repairable product
Tefal has committed to offering all spare technical parts for nearly its entire range of products for 10 years after purchase on average—doing our part to protect the environment and fight waste.
If your network isn't visible in the list of available networks, please move your device closer to the internet box. If the network still isn't visible, it may not be compatible with your device. In particular, 5GHz networks are not supported. Please consult the compatibility list.
If you still encounter an error after several unsuccessful attempts: Press the device's "Home" button for 5 seconds and check that the Wi-Fi light is flashing. If not, turn the device off and on again using the switch underneath the robot.
If the error persists, it may be due to improper use of the phone:
Android phone: During the connection process, the app will automatically connect you to the robot. It's important to stay connected to this new network. Depending on your phone, different pop-ups may appear during connection: • If the pop-up tells you that you are going to change network because the one you are connected to does not have internet, refuse. • If the pop-up asks you if you would like to stay connected to the network without internet, accept. • If the pop-up tells you that the network does not have internet but does not suggest changing networks, don't do anything.
iPhone: When connecting to the device, a pop-up will appear and ask you to connect to the "SEB_ACCESS_POINT" network. Accept by clicking "Join". If you fail this step several times, restart your phone and try again.
After typing in your password, you encounter an error related to connecting to the Wi-Fi network.
1. Check the Wi-Fi password and carefully re-enter it. 2. Keep your smartphone near the device and internet modem until the connection process is complete. 3. The device can't connect to public networks such as those available in hotels. 4. Android phone: When connecting to the device, a pop-up may appear. During the connection process, the app will automatically connect you to the robot. It's important to stay connected to this new network. Depending on your phone, here are some examples of problems you may encounter: • If the pop-up tells you that you are going to change network because the one you are connected to does not have internet, refuse. • If the pop-up asks you if you would like to stay connected to the network without internet, accept. • If the pop-up tells you that the network does not have internet but does not suggest changing networks, don't do anything.
After several unsuccessful attempts: • Restart your Wi-Fi box. • Turn the device off and on again using the switch underneath the robot.
After typing in your password, you encounter an error connecting to the cloud.
• When connecting to the cloud, an internet connection is required to successfully pair the devices. To do so, you can activate your mobile data or automatically reconnect to your home network. • Ensure that the date and time on your phone are correct. Any difference will prevent the connection.
After several unsuccessful attempts: • Restart your Wi-Fi box. • Turn the device off and on again using the switch underneath the robot.
After multiple unsuccessful attempts, you can reset your device: Press the "Home" and start buttons at the same time until the buttons flash to confirm the activation.
Some Xiaomi phones may experience problems when connecting. An unusually high number of pop-ups may appear. The phones affected are those with MIUI system (such as Redmi and Pocophone models).
In this case, please try the following steps: • Settings > Applications > Manage applications > Rowenta Robots > Other permissions. On this page, accept the permission to "Change Wi-Fi connectivity". • Settings > Wi-Fi > Additional settings > Wi-Fi Assistant. On this page, deactivate the available options.
Several possible reasons exist: • You didn't enter the correct email address for the account. Please verify. • You didn't enter the correct password. To reset, request a temporary password by email and then change the password in the app's Menu.
When editing your map, use the button "Zones" to create and edit two different type of zones: • "No-go zone" is a restricted area where the access of the robot is forbidden. • "Cleaning zone" is a defined area where the robot is allowed to clean (ex: kids' playground or under the sofa).
You can create as many zones as you want on your map.
In homepage of your app, click on the name of the current map, then swipe to the left and click on "Add a map".
You can also go to "Settings" of your app > "My maps" > "Add a map". Your robot will start the exploration of the environement to create the new map. Depending on the surface, the exploration can last a couple of minutes. Please wait until the end of the exploration. Then, choose a name for the new map and validate.
Do not vacuum wet surfaces, any type of liquids, hot substances (embers, cigarettes), super fine substances (plaster, cement, ash, etc.), large sharp waste (glass), harmful products (solvents, abrasives, etc.), aggressive products (acids, cleaning products, etc.), inflammable and explosive products (oil or alcohol based).
Place the charging base station against a wall, on a flat surface and where the robot vacuum cleaner can easily find it. This location must be free of any obstacles (including rugs). Leave at least 1,5 metre of space free to the left and the right, and 2 metres at the front of the base station. If the station is placed in a corner or difficult to find, the robot vacuum cleaner will not be able to reach it. Place the base station's power cable along the wall. For more information, refer to the instructions in your user manual.
Yes, your robot vacuum cleaner is equipped with drop sensors that detect stairs and gaps. However, in some situations, the sensors are not as efficient. For example, curved staircase edges, rugs next to stairs, slippery surfaces and obstructions might affect the sensors' performance.
The robot vacuum cleaner has 3 navigation modes: • "Permanent map" (to personalize your cleaning per room) • "No-go zones" (to define in which zone the robot shouldn't go) • "Spot" (to clean a localised area)
Always keep the robot vacuum cleaner on the docking station, while you are not using it. If you plan not to use the robot for a long time, fully charge and then take the battery out of the robot (make sure the robot is switched off when you take the battery out). Store them in a cool dry place. Recharge the battery every 3 months.
Do not use any cleaning products to clean the robot vacuum cleaner. For some parts you can use the water, for the others you can use the dry cloth only. For more details, refer to the instruction manual.
Several possible reasons exist: • If the robot did not start from its docking station, it will not return to it. In this case, the robot will return to its starting point. • If the robot vacuumed in Spot mode, the robot will return to its starting point. • If the robot is lifted up and put back down on the floor, it will try to relocate itself. If it can't, it will return to its starting point.
Check the following: • The charging station must not be installed on a rug. • The charging station must not be exposed to sunlight or near a heat source. • The free space to the side and the front of the charging station adheres to the instructions in the user manual. • The plug is correctly connected to the charging station. • The charger cable is connected to the power supply. • There are no obstructing objects around the charging base. • There are no objects near the charging station terminals. • The charging station is activated (LED indicator is green).
If after checking these elements, the robot still cannot find the base station, contact an approved vacuum repair company.
You can perform the following actions: • Turn off and then turn on the main power switch. • Unplug the cable and plug it again into the charging station. • Make sure that the charging terminals and the sensor windows are not clogged up, then wipe the main body and the charging station with a dry cloth. Do not forget to switch off the main power switch and to turn off the robot before drying carefully. • Check if there is no obstacle such as a reflective object, a chair, etc. near the charging station.
If after these steps, the automatic charging still does not work well, contact an approved vacuum repair company.
Check the following: • There are no obstucting objects under the wheels. • The robot is not blocked due to differences in the floor level. • There is no error message displayed. (see the troubleshooting and error codes section in your user manual)
You can perform the following actions: • Check if the intake channel is not obstructed. • Check if the dust bin is well fitted. • Empty the dust bin if it is full. • Remove the central brush and clean it. • Check if the filter is not saturated.
If after these steps, the problem persists, please contact an approved vacuum repair company.
The power-brush safety feature is activated when the robot identifies a risk.
Two situations may occur: • The power-brush gets stuck: the robot attempts to free it and stops the vacuuming and the power-brush. • The robot will try to free the brush: if it can't, it will turn off and you will have to clear it manually.
If the power-brush gets stuck in thick carpeting due to its long and/or thick fibers, or the robot has vacuumed the carpet for a long time, the power-brush will stop turning and the robot will continue vacuuming without it.
After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre
1. Check to see if your robot is properly connected to your wireless network (robot's Wi-Fi light on). If not, turn the robot off and then back on with the “ON/OFF” switch located under the robot while it's within range of your wireless network.
If the light is still off, this can be for several reasons: • The robot may be off or not have enough battery charge. • The robot is outside the range of your Wi-Fi network. • You changed the password for your Wi-Fi network. The robot is thus no longer connected to your Wi-Fi network. You must reboot your robot and then reconnect it. • The robot's internal software failed to update correctly. Follow the app's step-by-step instructions.
2. The robot's Wi-Fi light is on, but the app is not able to connect. Your smartphone is not connected to the Internet (Wi-Fi or 3G/4G network).
This is normal, because you are connected to the product, which has no internet connection. For certain smartphones, after it is connected to the product Wi-Fi, you may see a message asking you to confirm that you want to stay on this network which has no internet connection. You have to answer that you want to connect to this network anyway for the association to be successful.
In order for your smartphone to detect your Wi-Fi around you, the application needs the location permission as required by Google. If you don't allow this permission, your smartphone won't be able to find your product, and not be able to continue the pairing. This information will not be used or stored.