TEFAL EXPLORER SERIE 20

EXPLORER SERIE 20 My best cleaning partner !    

Tefal Explorer Serie 20 is an autonomous robot vacuum cleaner which attacks dust and dirt on hard floors. An automatic cleaning experience which is not only easy to handle, but promotes good level of cleaning performance. Qualitative technology combined with user-friendly interface features leading to satisfying results. A must for all hard floors. 

An Autonomous ally for everyday cleaning 

For a good cleaning experience and satisfying results, Tefal Explorer Serie 20, an automatic vacuum cleaner which combines qualitative technology, an active motorized brush and also lateral brushes, making it a great ally to pick up dirt and dust from hard floors. This easy to use vacuum cleaner is equipped with 3 cleaning modes, Random zigzagging for complex areas and Random room mode where the robot zigzags during short fixed period of time, completed with the Edge mode which cleans wall and baseboard edges.  This Robot promotes smooth and safe cleaning due to its secure navigation thanks to the combination of drop sensors, laser and bumper. This autonomous vacuum cleaner has a scheduling system with 7 programs per week , making the experience all the more comfortable. A self-running vacuum cleaner due to its remote or manual control, not to mention its self-charging system as it goes back to its docking station automatically. 
Essentials
  • Set Yourself Free with Explorer Serie 20 Automatic Cleaning

    With automatic vacuum cleaning, your mundane chores turn into a pleasure with convenient technology that lets you delegate cleaning, for efficient results on hard floors.

  • Effective cleaning on all hard floors

    Good level of cleaning performance is highlighted due to the combination of the active motorized brush and two lateral brushes, made for efficient cleaning including corners, not to mention its air flow which picks up dust easily.

  • 3 cleaning modes

    Its Random, Random room and Edge modes combined with air flow which picks up dust easily makes your robot your perfect cleaning partner for different kinds of scenarios. For complex areas, use the Random mode or Random room mode if you need a faster cleaning session of 30 minutes. For cleaning walls and baseboard edges, use the Edge mode. Adapt 3 cleaning modes to your needs and keep your home spic and span.

  • Safe and Easy navigation

    3 key elements through which the robot is able to dodge obstacles, thanks to its Infrared Sensors but also Bumper and Drop sensors that help detecting obstacles and prevents it from falling down

  • Lithium-ion battery technology

    Compactness and durability within reach. Enhanced battery lifetime due to Lithium technology, allowing 150 minutes of running time

  • Programming for Every Day of the Week

    The scheduling system has up to 7 programs which can be used every day of the week, leaving your home dust-free.

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    Start&Pause on commande

    A handy and easy ally with 2 methods of control: start&stop on product itself or via ergonomic remote with display to access to all the functionalities of your robot.

Features
CLEANING PERFORMANCE
Technology Rotative central brush  
Type of brush Nylon brush  
Lateral brush 2  
Motorization Universal motor  
Cleaning modes 3: Random, Random Room, Edge  
Power levels 1  
Vacuum efficiency 2-3  
Your habits Automatic and effortless cleaning  
NAVIGATION
Obsctacles management Frontal sensors  
Stairs management Yes: 3 drop sensors  
Virtual barrier No  
Type of navigation Standard (random)  
CONNECTIVITY
Scheduling    
AUTONOMY
Battery type Lithium ion  
Recharging time 6h  
Autonomy 150 min  
Unit Battery weight 184  g
RUNNING TIME
Running time (min position) 150 min  
Recharging type Docking station  
Self-Charging    
EQUIPMENT
Control system Yes: remote control  
Dust container capacity 0.25  L
Talking robot No  
ERGONOMICS
Sound Level 65  dB(A)
DESIGN
Colours Black  

Instructions & Manual
Frequent questions
Do not vacuum wet surfaces, any type of liquids, hot substances (embers, cigarettes), super fine substances (plaster, cement, ash, etc.), large sharp waste (glass), harmful products (solvents, abrasives, etc.), aggressive products (acids, cleaning products, etc.), inflammable and explosive products (oil or alcohol based).
Place the charging base station against a wall, on a flat surface and where the robot vacuum cleaner can easily find it.
This location must be free of any obstacles (including rugs). Leave at least 1,5 metre of space free to the left and the right, and 2 metres at the front of the base station. If the station is placed in a corner or difficult to find, the robot vacuum cleaner will not be able to reach it.
Place the base station's power cable along the wall.
For more information, refer to the instructions in your user manual.
Leave the charging base station plugged in permanently (the automatic recharge function will not be available if the charging station is not activated).
Yes, your robot vacuum cleaner is equipped with drop sensors that detect stairs and gaps.
However, in some situations, the sensors are not as efficient. For example, curved staircase edges, rugs next to stairs, slippery surfaces and obstructions might affect the sensors' performance.
Before running the robot vacuum cleaner ensure space has no obstacles, power cords, clothing, or other potentially dangerous objects which might cause the appliance breakdown or other accidents.
Do not use your appliance. In order to avoid any danger, you must have them replaced by an approved vacuum repair company.
Do not use your appliance. To avoid any danger, do not touch the terminals. You must unplug the charging station and have it replaced by an approved vacuum repair company.
Empty the dust container into a bin after each use. Clean the dust compartment seals with a cloth.
It is recommended to clean the central brush once a week.
For more details, please refer to the User Manual.
It is recommended to clean the filters at least once a week.
For more details, please refer to the User Manual.
It is necessary to clean left, right and front wheels regularly to remove entangled hair and threads.
It is recommended to wipe sensors and charging terminals (of the robot and charging base) with a clean dry cloth once a week.
Turn off the robot before cleaning the sensors and charging terminals.
Do not use any cleaning products to clean the robot vacuum cleaner.
For some parts you can use the water, for the others you can use the dry cloth only. For more details, refer to the instruction manual.
It is recommended to replace the fine dust and foam filter every 6 months.
The side brushes should be replaced by new every 6 months.
You can perform the following checks:
• Put the main power switch onto STOP and then onto START.
• Unplug the cable and then plug it into the charging station again.
• Make sure that the charging terminals and the sensor windows are not clogged up, then wipe the main body and the charging station with a dry cloth. Do not forget to switch off the main power switch and to turn off the robot before drying carefully.
• Check to see if there is any obstacle such as a reflective object, a chair, etc. near the charging station.

If after these different checks, the automatic charging still does not work properly, have your robot vacuum cleaner checked by an approved vacuum repair company.
Check:
• If the dust container is full.
• The cleanliness of the filters.
• If there is an object or rubbish which may be obstructing the suction hole underneath the robot.
Several possible reasons exist:
• If the robot did not start from its docking station, it will not return to it. In this case, the robot will return to its starting point.
• If the robot vacuumed in Spot mode, the robot will return to its starting point.
• If the robot is lifted up and put back down on the floor, it will try to relocate itself. If it can't, it will return to its starting point.
Check the following:
• The charging station must not be installed on a rug.
• The charging station must not be exposed to sunlight or near a heat source.
• The free space to the side and the front of the charging station adheres to the instructions in the user manual.
• The plug is correctly connected to the charging station.
• The charger cable is connected to the power supply.
• There are no obstructing objects around the charging base.
• There are no objects near the charging station terminals.
• The charging station is activated (LED indicator is green).

If after checking these elements, the robot still cannot find the base station, contact an approved vacuum repair company.
You can perform the following actions:
• Turn off and then turn on the main power switch.
• Unplug the cable and plug it again into the charging station.
• Make sure that the charging terminals and the sensor windows are not clogged up, then wipe the main body and the charging station with a dry cloth. Do not forget to switch off the main power switch and to turn off the robot before drying carefully.
• Check if there is no obstacle such as a reflective object, a chair, etc. near the charging station.

If after these steps, the automatic charging still does not work well, contact an approved vacuum repair company.
This is a regular case. The vacuum cleaner can remain connected to the docking station without any risk.
Caution: use only designated charger.
Check the following:
• If the switch underneath the robot is correctly in the 'ON' position.
• If the display is lit up. If not, charge up the robot on the base station.
Check the following:
• There are no obstucting objects under the wheels.
• The robot is not blocked due to differences in the floor level.
• There is no error message displayed. (see the troubleshooting and error codes section in your user manual)
You can perform the following actions:
• Make sure there are no obstructing objects within 10 cm of the staircases/gaps.
• Wipe up the sensor windows with a dry cloth.

If after these steps, the problem persists, please contact an approved vacuum repair company.
Make sure that the brush is not obstructed. Clean the brush from entangled hair and threads.
If the brush is damaged, replace it with a new one.
Flashing light and sound signal indicates an error.
For more details about the error description and solution, refer to User Manual.
You can perform the following actions:
• Check if the intake channel is not obstructed.
• Check if the dust bin is well fitted.
• Empty the dust bin if it is full.
• Remove the central brush and clean it.
• Check if the filter is not saturated.

If after these steps, the problem persists, please contact an approved vacuum repair company.
The power-brush safety feature is activated when the robot identifies a risk.

Two situations may occur:
• The power-brush gets stuck: the robot attempts to free it and stops the vacuuming and the power-brush.
• The robot will try to free the brush: if it can't, it will turn off and you will have to clear it manually.

If the power-brush gets stuck in thick carpeting due to its long and/or thick fibers, or the robot has vacuumed the carpet for a long time, the power-brush will stop turning and the robot will continue vacuuming without it.
The robot may experience certain problems represented by error codes.
For more details about the error codes description and solution, refer to User Manual.
The filter may be inserted incorrectly. Try positioning the filter correctly into the slot on its holder.
After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre
Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.
No, the appliance is designed for indoor use only.
Yes, the robot vacuum cleaner's sensors do not require the light to process the cleaning session.
The robot vacuum cleaner is efficient on the hard floor surfaces, including tile, parquet, laminate, vinyl, and carpets not thicker than 1,5cm.
Yes, it is recommended to use the robot vacuum cleaner to maintain the cleanliness, but there are still surfaces where the robot does not perform as efficient as non-robotic vacuum cleaners.
Yes, you can schedule a single cleaning session or set up a daily cleaning function through the mobile application.
The robot is limited to one program per day in order to ensure optimum cleaning of all accessible rooms.
Yes. The robot will switch to sleep mode when it is fully recharged.
Yes, the robot can be charged on the charging station, even when the robot's main power switch is turned off.
Yes, the robot will automatically return to the charging base when the battery is low during cleaning.
Once charging is complete, the vacuum cleaner will restart the cleaning process.
This is because the robot didn't start from its docking station: since the robot returns to its starting point, it will go back to where it began vacuuming in Spot mode.
Your appliance contains valuable materials which can be recovered or recycled. Leave it at a local civic waste collection point.
Please go to the “Accessories” section of the website to easily find whatever you need for your product.
Find more detailed information in the Guarantee section of this website.