CYCLONIC - RG8020The best dust pick-up performance, ever by Tefal
Tefal Smart Force™ Cyclonic Connect is an automatic vacuum cleaner that delivers one of the best dust pick-up performance on all type of floors for a robot vacuum cleaner. For a cleaning experience with unprecedented convenience and ease, with the ability to clean anywhere with high-precision navigation, cutting-edge technology comes together with a highly intuitive, user-friendly interface featuring smartphone app connectivity.
Delegate for outstanding everyday cleaning results
For ultimate convenience with exceptional results on any surface, Tefal Smart Force™ Cyclonic Connect combines cyclonic technology and an active motorized brush for a best-in-class robot vacuum cleaner dust pick-up performance on all floors. This go-anywhere vacuum cleaner is equipped with highly sophisticated Robart technology, with a camera and laser combination that produces expert navigation anywhere you need it, for smooth and safe cleaning that avoids walls and furniture or falling down stairs. Brushless motor technology completes this long-lasting product, ensuring optimum results in a compact format, with performance that’s built to last. Experience full control and convenience with smartphone connectivity featuring interactive activity reports, while a high-performance lithium battery provides a runtime of up to 60 minutes.
Among Tefal robot vacuum cleaners
Set Yourself Free with Exceptional Automatic Cleaning
Experience unparalleled convenience through advanced technology, for an automatic vacuum cleaning experience with great results and exceptional efficiency through high-performance cyclonic technology.
Outstanding dust pick-up performance on carpet
High-performance cyclonic technology comes together with an active motorized brush for efficient cleaning results on any surface, even carpets
Highly sophisticated navigation system
Robart technology combining camera and laser produces high-precision navigation with a wide range of surface coverage, for safe navigation and respectful treatment of furniture.
Smartphone connectivity for complete interaction
An advanced smartphone application lets you connect with your automatic vacuum cleaner for a high level of interaction and control, including activity reports, scheduling, and maintenance information.
Lithium-ion battery technology
A high-performance lithium battery provides a runtime of up to 60 minutes, with smart charge technology enabling the charge and go feature that lets you charge only as much as you need to get back to cleaning, and a durable design for performance that's built to last.
Brushless motor technology
New brushless motor technology ensures an optimum level of performance and durability in a compact format.
Programming for Every Day of the Week
Program cleaning cycles for specific schedules from your smartphone, with up to 7 storable programs to cover the entire week.
Several possible reasons exist: • You didn't enter the correct email address for the account. Please verify. • You didn't enter the correct password. To reset, request a temporary password by email and then change the password in the app's Menu.
Do not vacuum wet surfaces, any type of liquids, hot substances (embers, cigarettes), super fine substances (plaster, cement, ash, etc.), large sharp waste (glass), harmful products (solvents, abrasives, etc.), aggressive products (acids, cleaning products, etc.), inflammable and explosive products (oil or alcohol based).
Place the charging base station against a wall, on a flat surface and where the robot vacuum cleaner can easily find it. This location must be free of any obstacles (including rugs). Leave at least 1,5 metre of space free to the left and the right, and 2 metres at the front of the base station. If the station is placed in a corner or difficult to find, the robot vacuum cleaner will not be able to reach it. Place the base station's power cable along the wall. For more information, refer to the instructions in your user manual.
Yes, your robot vacuum cleaner is equipped with drop sensors that detect stairs and gaps. However, in some situations, the sensors are not as efficient. For example, curved staircase edges, rugs next to stairs, slippery surfaces and obstructions might affect the sensors' performance.
Do not use any cleaning products to clean the robot vacuum cleaner. For some parts you can use the water, for the others you can use the dry cloth only. For more details, refer to the instruction manual.
You can perform the following checks: • Put the main power switch onto STOP and then onto START. • Unplug the cable and then plug it into the charging station again. • Make sure that the charging terminals and the sensor windows are not clogged up, then wipe the main body and the charging station with a dry cloth. Do not forget to switch off the main power switch and to turn off the robot before drying carefully. • Check to see if there is any obstacle such as a reflective object, a chair, etc. near the charging station.
If after these different checks, the automatic charging still does not work properly, have your robot vacuum cleaner checked by an approved vacuum repair company.
Several possible reasons exist: • If the robot did not start from its docking station, it will not return to it. In this case, the robot will return to its starting point. • If the robot vacuumed in Spot mode, the robot will return to its starting point. • If the robot is lifted up and put back down on the floor, it will try to relocate itself. If it can't, it will return to its starting point.
Check the following: • The charging station must not be installed on a rug. • The charging station must not be exposed to sunlight or near a heat source. • The free space to the side and the front of the charging station adheres to the instructions in the user manual. • The plug is correctly connected to the charging station. • The charger cable is connected to the power supply. • There are no obstructing objects around the charging base. • There are no objects near the charging station terminals. • The charging station is activated (LED indicator is green).
If after checking these elements, the robot still cannot find the base station, contact an approved vacuum repair company.
You can perform the following actions: • Turn off and then turn on the main power switch. • Unplug the cable and plug it again into the charging station. • Make sure that the charging terminals and the sensor windows are not clogged up, then wipe the main body and the charging station with a dry cloth. Do not forget to switch off the main power switch and to turn off the robot before drying carefully. • Check if there is no obstacle such as a reflective object, a chair, etc. near the charging station.
If after these steps, the automatic charging still does not work well, contact an approved vacuum repair company.
Check the following: • There are no obstucting objects under the wheels. • The robot is not blocked due to differences in the floor level. • There is no error message displayed. (see the troubleshooting and error codes section in your user manual)
You can perform the following actions: • Check if the intake channel is not obstructed. • Check if the dust bin is well fitted. • Empty the dust bin if it is full. • Remove the central brush and clean it. • Check if the filter is not saturated.
If after these steps, the problem persists, please contact an approved vacuum repair company.
The power-brush safety feature is activated when the robot identifies a risk.
Two situations may occur: • The power-brush gets stuck: the robot attempts to free it and stops the vacuuming and the power-brush. • The robot will try to free the brush: if it can't, it will turn off and you will have to clear it manually.
If the power-brush gets stuck in thick carpeting due to its long and/or thick fibers, or the robot has vacuumed the carpet for a long time, the power-brush will stop turning and the robot will continue vacuuming without it.
After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself and take it to an approved repair centre.
1. Check to see if your robot is properly connected to your wireless network (robot's Wi-Fi light on). If not, turn the robot off and then back on with the “ON/OFF” switch located under the robot while it's within range of your wireless network.
If the light is still off, this can be for several reasons: • The robot may be off or not have enough battery charge. • The robot is outside the range of your Wi-Fi network. • You changed the password for your Wi-Fi network. The robot is thus no longer connected to your Wi-Fi network. You must reboot your robot and then reconnect it. • The robot's internal software failed to update correctly. Follow the app's step-by-step instructions.
2. The robot's Wi-Fi light is on, but the app is not able to connect. Your smartphone is not connected to the Internet (Wi-Fi or 3G/4G network).
This is normal, because you are connected to the product, which has no internet connection. For certain smartphones, after it is connected to the product Wi-Fi, you may see a message asking you to confirm that you want to stay on this network which has no internet connection. You have to answer that you want to connect to this network anyway for the association to be successful.
In order for your smartphone to detect your Wi-Fi around you, the application needs the location permission as required by Google. If you don't allow this permission, your smartphone won't be able to find your product, and not be able to continue the pairing. This information will not be used or stored.