1) It takes between 15-30 seconds after you press the Wifi button to connect. 2) The connection attempt may be interrupted and the network access point "AIR PURIFIER XXXX" may no longer be displayed. Be aware that in case of no connection to the 'AIR PURIFIER XXXX' network, it will disappear within 5 minutes.
Please check if your Wifi function is activated. You can activate it by pressing both 'light' and 'Wifi' buttons for 3 sec. You should hear a 'ding-dong' noise to tell you that the Wifi function is activated. You can re-press the Wifi button to see if the LED is flashing.
Of course, if you don't want to use Wifi function, you can press both 'light' and 'Wifi' buttons during 3 sec to deactivate the Wifi function.
No. You phone must be connected to your home Wifi to do the pairing. After your purifier is connected to your home Wifi successfully, you can control your product wherever you are by 3G/4G network. If you are trying the connection the 2nd time, don’t hesitate to check that your phone is always connected to your home Wifi when you start.
Place the purifier on a flat, stable surface in the room requiring treatment. To allow the air to circulate freely, avoid placing the appliance behind curtains, below a window, item of furniture or shelf unit, or close to any other obstacle, and leave at least 50 cm of free space on each side of the appliance.
• The pre-filter must be cleaned every 2 to 4 weeks. • The active carbon filter must be replaced when the "Odor" indicator light lights up, otherwise at least every year. • The HEPA filter must be replaced when the "HEPA" indicator light lights up, otherwise at least every 3 years. • The NanoCaptur filter must be replaced according to the saturation indicator (refer to the colour chart on the filter); check the degree of saturation every 6 months. Guidelines based on 8 hours of use per day at speed 2.
After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself and take it to an approved repair centre.
There are several points you could check: • Wifi password is wrong. • Wifi password can contain only ASCII codes with maximum 32 characters. • You must deactivate your internet mobile data during the pairing. • Wifi: the appliance can only be connected to 2,4Ghz network. It's not possible with 5 Ghz. • The application does not indicate the correct Wifi. • You must activate the localisation permission in the settings (only for the Android OS 6+). • The appliance can only be connected to a home Wifi network. It will not connect to a secure office network (using a proxy). • If the problem persists, please try again.
Please check if your smartphone is always connected to a network. You could use either a Wifi connection or a mobile data network. You could try to load a simple internet page see if your network works.
Your purifier isn't connected to Internet anymore: • Check if your Internet is still working. If the network comes back, your purifier will connect to Internet automatically. • The password of your internet box has been changed? If yes, you need to restart the pairing process.
The 'Intense Pure Air' air purifier allows you to breathe up to 99.95% pure air in your home, and as such to protect your health thanks to the four levels of filtration described below: • Level 1: PRE-FILTER for dust, hair, fur • Level 2: ACTIVE CARBON FILTER for volatile organic compounds (VOCs), odours / gases • Level 3: HEPA FILTER for fine particles (PM2.5), pollens, acarids, animal allergens, mould, bacteria / viruses • Level 4: NANOCAPTUR FILTER for formaldehyde