The first time you use your product, as well as every time you change the anti-scale cartridge, you must fill the water circuit. To do this, you must: - Press the On/Off Switch for five seconds: the pump will prepare to fill the water circuit. - Wait 1 min. 40 secs whilst the indicator light flashes (do not worry about the noise the pump makes during this process; do not press the steam button). - When the indicator light remains lit, the appliance is ready for use.
If your appliance makes little or no steam, check the following: - Did you correctly follow the start procedure (first use) described in the user manual? - You completely emptied the water tank during use. To restart your product's pump, hold the steam button (trigger) down to create steam once again. - If you just replaced your anti-scale cartridge, follow the priming procedure for the water circuit fill pump. - Check that the red caps on your anti-scale cartridge have been properly removed. If they were not removed during installation, they might get stuck in your product's water inlet hole. Simply remove them with a pair of tweezers.
If, despite this, your product is still not making steam, refer to the user manual or contact our customer service.
We recommend using your product with the tip of the soleplate pointed up, and that you do not hold the steam button down.
The first time you use your product, you may notice a small release of water, smoke or odour from the soleplate. This is related to the manufacturing process and has no impact on you, your product or your fabrics. It will disappear after several uses.
Be sure that you do not automatically turn your product to "First Time Start-up" or "Start-up After Anti-scale Cartridge Change" mode (hold the ON/OFF switch for five seconds). This mode must only be used during the first use or after changing the anti-scale cartridge. For all other times you switch on the appliance, press the ON/OFF switch correctly.
If, despite this, your product still spits water, refer to the user manual or contact our customer service.