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Frequent questions

How long can I use the knife without stopping?

We recommend using it for a maximum of 15 minutes. It is best to leave it to cool down before re-using it.

You should use the special blades for frozen food. To do this, plug in the appliance and start it up by pressing the switch. Important: hold the blades over the frozen food that you are going to cut and move them backwards and forwards to facilitate the operation. These blades are especially designed to improve cutting and, in particular, for cutting food with a crust (bread, meat, etc.).

Maintenance and cleaning

Are the blades dishwasher safe?

Yes.

Technical support

What should I do if my appliance is not working?

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

What should I do if the power cord of my appliance is damaged?

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

Various topics

Can I use it to chop nuts?

No, this would damage the blades, whatever model they are.

Where can I dispose of my appliance at the end of its life span?

Your appliance contains valuable materials which can be recovered or recycled. Leave it at a local civic waste collection point.

Where can I buy accessories, consumables or spare parts for my appliance?

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

What are the guarantee conditions of my appliance?

Find more detailed information in the Guarantee section of this website.

I've just opened my new appliance and I think there is a part missing. What should I do?

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

How to better use my productHow long can I use the knife without stopping?We recommend using it for a maximum of 15 minutes. It is best to leave it to cool down before re-using it.What should I do to cut frozen food?You should use the special blades for frozen food. To do this, plug in the appliance and start it up by pressing the switch. Important: hold the blades over the frozen food that you are going to cut and move them backwards and forwards to facilitate the operation. These blades are especially designed to improve cutting and, in particular, for cutting food with a crust (bread, meat, etc.).Maintenance and cleaningAre the blades dishwasher safe?Yes.Technical supportWhat should I do if my appliance is not working?After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centreWhat should I do if the power cord of my appliance is damaged?Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.Various topicsCan I use it to chop nuts?No, this would damage the blades, whatever model they are.Where can I dispose of my appliance at the end of its life span?Your appliance contains valuable materials which can be recovered or recycled. Leave it at a local civic waste collection point.Where can I buy accessories, consumables or spare parts for my appliance?Please go to the “Accessories” section of the website to easily find whatever you need for your product.What are the guarantee conditions of my appliance?Find more detailed information in the Guarantee section of this website.I've just opened my new appliance and I think there is a part missing. What should I do?If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.